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Product walkthrough, trial, POCs, enterprise offering, support and more. Speak with one of our specialists.
Please read these terms and conditions carefully before using Our Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service. If You do not agree to be bound with this Terms and Conditions, You may not access or use any part of the Service. These terms contemplated herein constitute a binding legal agreement between You as an individual user and the Company.
You represent that You are over the age of 18. The Company strictly adheres to Indonesian regulations, prohibiting individuals under the age of 18 from accessing or utilizing the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service, which can be accessed through the following [https://www.jejakin.com/privacy-policy].
You hereby confirm that You, whether as a natural person or a legal person, possess the necessary legal capacity to enter into binding agreements in accordance with the laws and regulations of Your respective country. As a natural person, You assert that You are of legal age and mentally competent to consent to these Terms and Conditions, access the Platform, and utilize the Services. As a legal person, You assert that You are a duly constituted entity recognized by law, and You have the authority to enter into agreements and undertake legal obligations on behalf of Your organization.
Furthermore, You confirm that any internal approvals required by Your organization have been obtained to consent to these Terms and Conditions, access the Platform, and utilize the Services, if such internal procedures exist within Your organization. This ensures compliance with any internal governance structures or policies that may apply.
Except for the provision of services and/or as otherwise specified in the Terms and Conditions or any other agreements, the Company does not charge registration fees to You.
You understand that one mobile phone number and one e-mail can only be used to register one user Account on the Platform. However, an entity or a company may have several user accounts (main Account and additional accounts) by registering with different emails and phone numbers for each user Account.
To access and utilize the Platform, You are required to create an Account. During the registration process, We will gather and handle Your personal information, including Your name, email address, and telephone number. It is Your responsibility to furnish Us with up-to-date, comprehensive, and precise details, as well as to consent to providing any necessary proof of identity as requested by Us. The data collected will be used solely for administrative purposes and will be handled in accordance with Our Privacy Policy, ensuring that Your personal information remains confidential and is not disclosed to any third parties without Your consent.
Only You can use Your user own Account, and You represents and warrants that You shall not allow any other party to use Your identity or Account for any reason unless permitted by the Company.
You may make changes and/or deletions to any information or data in Your Account at any time, subject to the terms and procedures established by the Company.
You shall maintain the security and confidentiality of Your Account passwords and any identification We provide to You. In the event of password disclosure leading to unauthorized use of Your Account or identity, any resulting actions will be Your responsibility. Except for any legal rights You may have, You declare that the Company is not liable for any loss resulting from misuse of Your Account under this clause.
The Company has the irrevocable prerogative right to temporarily block, delete, or deactivate Your Account without giving a reason to You. Reasons for temporarily blocking, deleting, or deactivating Your Account include but are not limited to:
You are prohibited from transferring and/or selling Your registered Account to any third party without written consent from the Company.
You hereby declare that the Company shall not be responsible for any losses or problems arising from the misuse of Your Account caused by Your negligence, including but not limited to providing the login access of the Account provided by the Company via messages notification to other parties via Your device, lending the Account to another party, or Your negligence which causing losses or problems in Your Account.
After You create an Account, We reserve the right to access and store Your contact list. The purpose of accessing Your contact list is to inform other users who are in Your contact list that You are a user of the Platform and/or Service. We may also send reminder messages for payments and other related matters. Additionally, We will maintain the confidentiality of Your contact list, and We will not transfer Your contact list to any third party without Your prior written consent. This is further governed by Our Privacy Policy.
Through the Platform, We provide the following Services:
We may modify, delete, and/or add Services within the Platform in accordance with Our internal policies, as well as changes in the applicable laws and regulations in the Country.
For Services ordered by You, We may impose fees determined by Us to be paid by or charged to You to use such Services. The Service fees displayed on the Platform are the prices set by the Company.
By transacting through the Platform, You agree to pay the total fees as stated on the payment page.
We may change or increase the fees for Our Services, at Our discretion and internal policies, with or without prior notice to You.
You hereby waive and release Us from any claims, demands, damages, and/or other liability if there are differences in the interpretation in the calculation of the above Service fees.
You are required to transact through the transaction procedures set by the Company.
You fully understand and agrees that all transactions made by You, other than the procedures that have been set, are Your responsibility.
You are highly recommended to keep the proof of payment provided for any transactions made on the Platform.
You understand and agrees that the problem of delays in the payment process and additional costs caused by differences in the bank that You use with the Company’s authorized bank Account is Your personal responsibility.
All payments are made in Rupiah value and currency.
The Company reserves the right to collect taxes or levies if required or regulated by applicable laws and regulations. However, if the Company does not determine or instruct, You (or other parties, if any) will bear their own tax and retribution payments by themselves.
For all forms of transaction, You shall make payment within the specified time limit. The Company reserves the right to cancel the transaction(s) if payment is not made.
Payment methods include but are not limited to bank transfer, and other payment methods available on the Platform (including any third-party payment method that under cooperation with the Company).
For payment by bank transfer, You must provide a bank transfer receipt as proof of payment for the reservation listed in the Company’s confirmation email. You must follow the procedures contained in the confirmation email.
For all transactions made, You must make the payment within the specified time limit. If payment is not made, the Company reserves the right to cancel the transaction.
For all transactions made and successfully executed, the transaction is final and cannot be cancelled or refunded. This is done to prevent misuse or fraud on the Platform.
The Company collaborates with third parties who are licensed Payment Service Providers (PSP) by Bank Indonesia, including but not limited to payment gateway features for purchases through the Platform. By using these payment services, You are also deemed to agree to any additional terms and conditions (if any) from these third parties as the providers of such services.
In the event of any issues with the payment gateway feature from Your end, You will be subject to the terms stated in the Terms and Conditions, and You will fully release and discharge the Company from any claims, demands, damages, and/or other liabilities related to such matters.
The Services cost contained on the Platform is the price set by the Company.
By conducting a transaction through the Platform, You agree to pay the total cost to be paid as stated on the payment page.
You cannot unilaterally cancel transactions; cancellation by You results in the funds paid not being refundable by the Company. On the other hand, the Company will refund funds to You for failed transactions in accordance with the provisions of these Terms and Conditions.
In connection with a user cancellation that has been made, the Company may be able to withhold or take part of the amount paid to reimburse costs that have been incurred in connection with the cancellation. Refund will be carried out based on the Company’s discretion, and You understand on that policy.
The Company grants You a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use the Services. This license is for the sole purpose of enabling You to use and enjoy the benefits of this Service as intended by the Company and permitted by this Terms and Conditions.
When accessing the Platform and/or using the Service, You are prohibited from:
The Company reserves the right to seek damages, file civil suits, or initiate criminal proceedings for all prohibited acts as referred to in this point as well as these Terms and Conditions as a whole.
We are the licensee rights to the 'Jejakin' name, icon and logo, which are copyrights and trademarks protected by the laws of the Country. You may not use, modify, or install the name, icon, logo, or brand without written consent from the Company.
We may take legal action against any violations committed by You related to intellectual property rights.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
You are required to read Our Privacy Policy carefully when using the Platform, which explains the use of data and Our privacy policy implementation. You are expected not to submit any personal data and/or any data without first reading Our Privacy Policy.
We will always safeguard Your personal data in accordance with these Terms and Conditions, the Privacy Policy, and the applicable laws of the Country. Further provisions regarding the security of Your personal data can be accessed through Our Privacy Policy, which is an integral part of these Terms and Conditions.
These Terms and Conditions shall remain in effect indefinitely and shall continue to bind You for as long as You use the Platform until terminated for reasons specified in the Terms and Conditions.
We may terminate, restrict, or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation in the event of any violation committed by You against all or part of Terms and Conditions, failure to fulfil Your obligations to Us, and/or any alleged violation or breach of law committed by You that may directly or indirectly harm Us.
Temporary suspension, restriction, or termination of Your access to the Platform, Features, and/or Your Account, whether temporary or permanent, does not limit Us from seeking damages, reporting to authorities, and/or taking any other actions We deem necessary to protect the interests of the Company.
Upon termination, Your right to use the Service will cease immediately.
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
To the fullest extent permissible by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
In certain jurisdiction, the exclusion of implied warranties or limitation of liability for incidental or consequential damages may not be permitted by law. Therefore, some of the limitations outlined above may not apply in those jurisdictions. In such states, the liability of each party will be limited to the maximum extent allowed by law.
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
We do not guarantee that the Platform are free from any viruses or damages. You are responsible for configuring Your own information technology, computer programs, and platforms to access the Platform. You must use Your own anti-virus software.
Any damages that occur to Your computer network, mobile phones, applications, or other devices as a result of using the Platform are Your sole responsibility, to the extent permitted by applicable law of the Country.
To the extent permitted by applicable law, the Company shall not be responsible, and You agree not to claim to the Company for any damage or loss resulting directly or indirectly but not limited to:
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
If there is a dispute between You and another user or third party, You hereby agree to release the Company, including the Company's Affiliates, from any claims and demands for damages and losses (actual and implied).
You hereby agree to indemnify the Company and keep the Company, including its Affiliates, indemnified from any claims or demands, including reasonable legal fees, made by a third party arising directly or indirectly from Your breach of these Terms and Conditions, improper use of the Platform, and/or violation of applicable laws in the Country or violation of the rights of third parties by You.
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Platform may also be subject to other local, regional, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company to be carried out by deliberation and consensus within a period of 30 (thirty) working days from the date the dispute is notified to the Company.
Before contacting the Company directly for negotiation to resolve the issue or dispute, You agree not to publicly announce, make social media posts, or print materials related to the issue that may directly or indirectly harm the Company.
If an agreement is not reached through amicable negotiation within the 30 (thirty) working days, then legal action can be taken to the South Jakarta District Court.
During the dispute resolution process, You are required to continue to comply with and fulfil Your obligations according to these Terms and Conditions.
The Company is not responsible for any violation of this Terms and Conditions in relation to unexpected system damage. Force majeure includes but is not limited to natural disasters (floods, earthquakes, fires), terrorism, pandemic, epidemic, embargoes, changes in laws and regulations, and cyber-attacks.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on Our Service. You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If You encounter any difficulties while using the Platform, You can contact Us via email at help@jejakin.com. We will make Our best efforts to assist You in resolving any issues You may experience. In order for Us to improve Our services, all correspondence between You and Us may be recorded or documented.
