last updated : Oct 2024

Privacy Policy

The Company respects privacy, and We know that many care about how information is used and shared. This Privacy Policy outlines the practices adopted by Us for the purpose of safeguarding Your privacy, whilst instilling confidence in how We manage the personal data/company information You entrust to Us.

This Privacy Policy applies to the Company’s website www.jejakin.com to all associated subdomains, online services, and mobile applications. By visiting any of the Platform, You are accepting the practices described in this Privacy Policy. If You disagree with any of the terms herein, please immediately discontinue use of the Platform.

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Definitions

For the purposes of these Privacy Policy:

Account means the account or profile that You register on the Platform, whether verified or unverified, to access the products, facilities, and/or Features of the Platform.

Application means an application owned by the Company with name of “Jejakin” or any other name to be used by You, which will be available and can be downloaded on the Google Play Store and/or App Store, which will be managed by the Company.

Applicable Laws means any national, local province, municipal, or other law, regulations of agencies, decisions, constitutions, rulings, rules, government policies, and statutes within the Republic of Indonesia.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to PT Jejak Enviro Teknologi.

Feature means the services, features, and/or products, both existing and developed from time to time

Platform refers to the Website and the Application.

Terms and Conditions means the terms and conditions governing all use of Jejakin services available on the Platform.

Website refers to Jejakin, accessible from https://jejakin.com , as well as any other website owned or shall be owned by the Company, including under other domains or sub-domains that shall be developed and operated by the Company in the future.

You means any visitor and/or user, whether individual, company, or other legal entity on behalf of which such individual that is accessing and/or using the Platform and its Features, whether or not they have an Account.

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Changes to Privacy Policy

We reserve the right to make changes, updates, and/or add parts or all of the provisions of this Privacy Policy at any time and for any reason, in accordance with Our business going forward, and/or changes to Applicable Laws and regulations. We will alert You about any changes by updating the “Last Updated” date of this Privacy Policy, through a notification sent through the Platform, and/or to Your email address. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Platform.

By continuing to use Our Platform, You have agreed to the changes, updates, and/or additions that We have made to this Privacy Policy.

If You continue to use Our Platform after reading this Privacy Policy, You have agreed to this Privacy Policy – including its amendments – and may continue to use the Platform.

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What Information We Collect

When You visit the Platform, the Company and its service providers may collect the following information that You provide:

“Personal Data” is information that identifies You as an individual or relates to an identifiable person, such as Your name, address, date of birth, type of gender, marital status, electronic mail (e-mail) address, payment information, mobile phone number, including but not limited to - IP address, location information, save Your location, display Your location, Your device data, contact number on Your smartphone, IMEI number, and including agreeing to provide such data to other applications that the Company have made that have been attached and or linked to the Platform that the You use on Your device, data concerning the information regarding Your transaction activities on the Platform, and other data that is classified as personal data both when You start using the application and/or as long as You use the Platform.

“Company Information” means all and any information, knowledge or data pertaining to a company as a user of the Platform, including name, electronic mail address (e-mail), mobile phone number, number of users, address of the company, company methods on managing emissions, company’s emission management strategies, emission level of a company (this refers to a comprehensive assessment of the company's emission levels and emission sources across its operation and it involves quantifying the greenhouse gas emissions and other pollutants emitted by the company, typically measured in terms of carbon dioxide equivalent (CO2e)), additional emission related-data including the company’s emissions and energy usage, such as a electricity usage and billings, and company information that is not publicly available, as well as data concerning the information regarding the company’s transaction activities on the Platform, and other data that is classified as company information which is collected in the period of use of the company.

In addition, the Company and Our service providers use a variety of techniques to gather other information about Your use of the Platform, including, among other things, Your browser type, mobile device type, content visited while on the Platform, and the duration of Your visit to the Platform.

Other Information, which is any information that does not reveal Your specific identity or does not directly relate to an individual.

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Use Your Information

The Company collects Your Personal Data/Company Information for the intention to process transactions, manage and expedite the application process, as well as other purposes as long as permitted by the Applicable Laws. Having accurate information about You permits Us to provide You with a smooth, efficient, and customized experience. Specifically, We may use information collected about You via the Platform to:

Process and manage the Platform and related components of the Platform.

Processing Your Personal Data/Company Information for Your needs in accessing the Platform and/or using the Features.

Administer sweepstakes, promotions, and contests.

Compile anonymous statistical data and analysis for use internally or with third parties.

Develop, add, and provide services and/or products to meet the Platform’s user needs, including data accumulation from multiple users to be used to improve the Platform, Our services, and/or Features thereof.

To identify and register You as a user on the Platform and to administer, verify, deactivate, or manage Your Account, including the Know Your Customer process.

Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Platform to You, after You have given consent to Us regarding being contacted about Our services.

Enable Us to provide and process the services You request or the transactions You make.

For accounting and financial reporting, by accessing the users’ records.

To collect information on new formula of emission factors of users for other users of the Platform.

For the development of Our services through the use of data for calculating user’s emissions based on accounting data.

Email You regarding Your Account or order.

Generate a personal profile about You to make future visits to the Platform more personalized.

Monitor and analyse activities, behaviour, demographic data, usage and trends of the various services available on the Platform to improve Your experience with the Platform.

Notify You of updates to the Sites.

Offer new products, services, and/or recommendations to You.

Perform other business activities as needed, including to process all forms of requests, activities, payments, and transactions made by You through the Platform.

Supervise, detect and/or investigate suspicious transactions to prevent the occurrence of criminal acts or prohibited, illegal, fraudulent transactions, monitor against theft, and protect against criminal activity, which may occur in the use of the Platform including but not limited to fraud, embezzlement, theft, and money laundering.

Use the Personal Data/Company Information for internal administrative purposes, such as audit, data analysis, records in database data.

Resolve disputes and troubleshoot problems in relation to the Platform.

Send Your Personal Data/Company Information to third parties in relation to the implementation of services from the Features being used.

Enforcing and implementing the provisions in the Terms and Conditions.

Communicate with You in connection with all matters regarding the Platform and/or Features thereof, while at the same time helping to maintain the safety, security, and continuity of the Platform, Our services, and/or Features thereof, including respond to product and customer service requests.

In certain circumstances, We may need to use or disclose Your Personal Data/Company Information for law enforcement purposes in the event of fraud or data theft.

The Company strives to ensure that the information that You provide to Us is safe and cannot be used by irresponsible parties. For the security of Your data, We strongly recommend to always update applications and software and does not disclose passwords to any party.

You hereby agree that We may store the Personal Data/Company Information on a server located in a data centre directly managed by Us. The use of Personal Data/Company Information in connection with the use of the Platform will continue to be governed by this Privacy Policy in accordance with the Applicable Laws.

This Privacy Policy is governed by the laws of the Republic of Indonesia, and You are required to comply with all Applicable Laws.

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Personal Data/Company Information Accuracy

The Company may need Your Personal Data/Company Information to process transactions. The Personal Data/Company Information that You provide to Us must be as accurate as possible and not misleading. You shall update and notify Us of any changes to Your Personal Data/Company Information. In the event of a data update, We will update the Personal Data/Company Information no later than 3 x 24 hours when an incident or request for data changes occurs, from the time We receive the request for data update and/or correction. By using the Platform, You waive the Company from any claims, suits, damages, and/or claims in connection with the failure of transaction processing on the Platform caused by any inaccuracy of the Personal Data/Company Information that You provide to Us.

If You are below 18 years old, has not married, or is under guardianship, then You require the consent of Your parents, guardians, or legal guardians to provide Personal Data to Us. By providing Your Personal Data to Us, You hereby represent and warrants that Your parent, legal guardian, or guardian has consented to the processing of Your Personal Data and personally acknowledges and agrees to adhere to this Privacy Policy. Additionally, they assume responsibility for Your actions.

When You provide Personal Data relating to other people, such as Your spouse, family members, and/or friends, it also means that You represent and guarantee that You have the authority and consent of the owner of the Personal Data to provide their Personal Data to Us for use following the purposes described in this Privacy Policy.

During a company’s use of the Platform, You representing the company warrants that it has obtained all of the company approvals (both internal and external) to provide Us with Company Information for processing in accordance with the provisions set out in this Privacy Policy.

We reserve the right from time to time to request authentication, verification, and/or updating of Your Personal Data/Company Information, ensuring that Your data and information are accurate, complete, and up-to-date, including temporarily or permanently suspending or not allowing You to access certain Features optimally if You have not authenticated and updated Your Personal Data/Company Information.

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Acquisition and Collection of Personal Data/Company Information

Provision of Your Personal Data/Company Information is voluntary. However, if You do not provide Us with Your Personal Data/Company Information, We cannot provide services or products or process payments from You.

Collection of Your Personal Data/Company Information occurs when You create or update an Account or any other time, if necessary, from time to time. We will collect Your Personal Data/Company Information every time You access or use the Platform. Other than that, We collect Personal Data/Company Information among other instances, when You:

Access the Platform and/or using Features;

Respond to surveys sent by Us;

Submit reviews, questions, impressions, messages, critiques, and/or suggestions to Us;

Participate in any events or activities organized by Us;

Make transactions or payments;

Use Features that require access permissions on Your device; and/or

Provide information related to Personal Data/Company Information in any form that You have submitted to Us or into the Platform and/or Features.

We may also collect Your Personal Data/Company Information from third parties, such as advertisers, advertising networks, analytics providers, or other business partners from time to time, who operate their own services or operate services linked to Our services, subject to the terms and conditions and privacy policies applicable to each party. When We collect Personal Data/Company Information directly from services operated by third parties, We request Our business partners to take lawful and appropriate actions and have ensured that Personal Data/Company Information has been obtained on a lawful basis.

When You initiate, access, or visit and navigate through the Platform, We gather data for statistical analysis, data processing, and maintenance purposes. This enables Us to assess the performance of the Platform effectively. This data collection process serves various functions, including but not limited to:

Statistical Analysis: We collect data to analyse usage patterns, user interactions, and trends on the Platform. This helps Us gain insights into user behaviour, preferences, and engagement metrics, allowing Us to improve the Platform's functionality and user experience.

Data Processing: The collected data is processed to ensure the smooth functioning of the Platform and to facilitate user interactions. This includes processing user inputs, managing user accounts, and providing personalized content and services based on user preferences and behaviour.

Maintenance Purposes: Data is collected to monitor and maintain the technical infrastructure of the Platform. This involves identifying and resolving technical issues, optimizing performance, and ensuring the security and stability of the Platform.

Overall, the data collected during Your interaction with the Platform serves to enhance its performance, usability, and reliability, ultimately improving Your overall experience as a user.

If You utilize a virtual Account provided by Us to receive electronic money and/or electronic wallet payment from a payer, whether You are a service provider or merchant, We may collect certain information related to Your utilization including but not limited to service transacted, amount You collect from every transaction, withdrawal or settlement Account details and withdrawal or settlement history.

If You utilize and/or when a payment is made through the payment card or Account that You add in the Platform, We may collect certain information related to the transaction history (including receiver details), bill details, invoice details, and phone number details.

By continuing to access the Platform, use Features, and/or Our other services, You hereby provide clear and explicit consent to Us to obtain and collect Your Personal Data/Company Information as outlined in this Privacy Policy, and this consent is given without coercion, when You are in a competent condition, and in a conscious state.

Sharing of Personal Data/Company Information and Third Party Cooperations

We respect the confidentiality of Your Personal Data/Company Information, and We are committed to not selling, renting, displaying, or distributing Your Personal Data/Company Information without Your consent, unless otherwise specified by the Applicable Laws. We will only disclose Your Personal Data/Company Information to third parties as disclosed in this Privacy Policy and/or with Your consent, except for the purposes of using and operating the Platform and/or Features.

In maintaining the Platform, the Company cooperates/uses the services of third-party companies which assist in the processing of the users Personal Data/Company Information, including the following:

Partners collaborating with the Company to support and process payment gateway features for purchases through Our Platform, including payment service providers and the implementation of Quick Response Code Indonesian Standard licensed by Bank Indonesia. These partners include PT Midtrans (Midtrans), PT Sinar Digital Terdepan (Xendit), as well as other parties that will cooperate with the Company in the future and from time to time

Other parties appointed to collaborate with the Company to support and assist in the implementation of Our services from time to time.

By continuing to access the Platform and using Our Features and other services, You hereby give express consent in any form to disclose Your Personal Data/Company Information to third parties as disclosed in this Privacy Policy that assist Us in providing services to You, and release Us from any claims and/or losses arising from the failure of such third parties to secure Your Personal Data/Company Information. You fully acknowledge that this consent is given without coercion, in a competent condition, and with full awareness.

If Your Personal Data/Company Information will be transferred outside of Indonesia, We will comply with the Applicable Law requirements regarding the protection of Personal Data/Company Information in Indonesia in doing so. In the event of transferring Personal Data/Company Information outside of Indonesia, We will take appropriate steps to ensure that the foreign receiving organization receiving the Personal Data/Company Information is bound by legally enforceable obligations to provide for the transferred Personal Data/Company Information a standard of protection at least equivalent to the protection under the Applicable Laws related to data protection.

We are authorized to disclose Your Personal Data/Company Information to comply with court orders or lawful government agency decisions or provisions of the Applicable Laws. Furthermore, if possible and permitted, We will provide written notice to You in the event We disclose Your Personal Data/Company Information.

We are authorized to disclose Your Personal Data/Company Information to third parties as disclosed in this Privacy Policy, relevant authorities, police, banks, authorized agencies, and/or other law enforcement agencies to monitor or investigate suspicious transactions or transactions suspected of containing elements of fraud, criminal acts, or violations of the Terms and Conditions, or provisions of the Applicable Laws, and take necessary actions as a follow-up to the results of such monitoring or investigation.

You understand and agree that in order to develop the Platform, We may use and share Your data and information that does not identify You individually, including for processing, development, and cooperation with third parties as disclosed in this Privacy Policy. We respect Your privacy, so the data and information that We may use and share are aggregate data without identifying You individually.

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Links To Third Party Platform

By using the Platform and the approval of this Privacy Policy, You have given Us permission to link to third-party sites. However, the Company is not responsible for the acquisition, collection, processing, analysis, use, storage, display, announcement, transmission, dissemination, deletion, and destruction of the Personal Data/Company Information by such third parties. Similarly, suppose You provide information directly to these sites. In that case, the privacy policies, and terms of service on those sites will apply, and the Company is not responsible for these sites’ information processing activities or privacy policies

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting You can activate to signal Your privacy preference not to have data about Your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, We do not currently respond to DNT browser signals or any other mechanism that automatically communicates Your choice not to be tracked online. If a standard for online tracking is adopted that We must follow in the future, We will inform You about that practice in a revised version of this Privacy Policy. In such case, if You set the DNT signal on Your browser, We will respond to such DNT browser signals.

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Security, Storage, and Deletion of Your Personal Data/Company Information

We use administrative, technical, and physical security measures to help protect Your personal information, in accordance with the provisions of the laws and regulations for the period specified in the regulations based on the Applicable Laws. While We have taken reasonable steps to secure the personal information You provide to Us, please be aware that despite Our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, We cannot guarantee complete security if You provide personal information.

You can request the deletion of Your Account from Us by providing reasons for deletion through the communication channels specified in this Policy. In the event of deleting Your Account, You consciously understand the consequences that You will not be able to use Our Features, Platform, or other services optimally because You are no longer registered as an active user. Please note that even if You are no longer a registered active user on the Platform, Your Personal Data/Company Information may still be retained for the period required by the Applicable Laws (retention period).

We have the authority to delete Your Personal Data/Company Information based on a written request from You or based on Our policy, in the manner We determine but subject to the Applicable Laws.

Whenever You use or visit the Platform, certain information may also be collected on an automated basis using cookies. Cookies are small application files stored on Your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies; but You may adjust the settings on their mobile device or internet browser to reject several types of certain cookies or certain specific cookies. The mobile device and/or browser would also enable You to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on the Platform. In general, browsers have features to control most cookies. To learn more about cookies, including but not limited to managing, deleting, and viewing which cookies are active, You are advised to visit www.aboutcookies.org or www.allaboutcookies.org.

The Company will delete or anonymize the Personal Data/Company Information that is under Our control if the Personal Data/Company Information is no longer needed to fulfil the purpose for which it was collected.

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Complaints Regarding User Personal Data/Company Information Protection

As stipulated in the Applicable Laws and Regulations, You as a Personal Data Subject have the following rights in relation to Your Personal Data:

Right to Get Information

You have the right to obtain clear information about the clarity of identity, the basis of legal interests, the purpose of requesting and using your personal data. Therefore, We provide information in this Privacy Policy.

Right to Complete, Update and/or Correct Personal Data.

You have the right to correct errors and/or inaccuracies in Your Personal Data. Changes to Your Personal Data can be directly through the Platform, or can contact Us.

Right to Gain Access

You have the right to gain access to and obtain a copy of Personal Data about You in accordance with the provisions of the applicable laws and regulations.

Right to Erasure

You have the right to end the processing, erase, and/or destroy Personal Data about You in accordance with the provisions of certain laws and regulations.

Right to Withdraw Consent

You have the right to withdraw the initial consent to the processing of Personal Data that has been given to Us.

Right to Object to Automated Decision Making.

You have the right to object to any decision-making action based solely on automated processing, including profiling, that has legal or other significant effects on Your Personal Data. You should be aware that We do not adopt automated decision-making technologies that have legal or other significant effects on you.

Right to Restrict Processing

You have the right to delay or restrict Our processing of Your Personal Data.

Right to Submit Complain

You have the right to sue and receive compensation for the breach of the processing of Personal Data concerning You in accordance with the provisions of the applicable laws and regulations.

Right to Data Transfer

You have the right to request that Personal Data be transferred to another Data Controller in a structured, commonly used, and electronic system-readable format.

If You have concerns about Our handling or treatment of Your Personal Data/Company Information or believes that Your privacy was violated, You may contact Us through Our Customer service, or Our contact listed in this Privacy Policy by explaining the identity and complaint

We will investigate Your complaints and respond to such complaints within a reasonable time after receiving complaints submitted by You.

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Transfer Of Business

In the event of a change of control or a change of ownership of all or part of Platform or Our Company, including the Platform, Your Personal Data/Company Information may/will be part of the transfer of such assets. We will further inform You in the event of a merger, separation, acquisition, consolidation or dissolution to You as the user of the Platform.

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Contact Us

If You have any questions, comments, or claims regarding this privacy policy or wishes to obtain access or correct Your Personal Data/Company Information, please contact Our customer service via email [help@jejakin.com] or You can fill out the form through the this link.